Troubleshooting

This guide helps you resolve common issues when working with the Manage It API.

Common Issues

Authentication Errors

Problem: Getting 401 Unauthorized errors

Solution:

• Verify your API key is correct
• Ensure you're including the Authorization: Bearer YOUR_API_KEY header
• Check that your API key hasn't expired

Rate Limiting

Problem: Getting 429 Too Many Requests errors

Solution:

• Implement exponential backoff in your requests
• Reduce the frequency of your API calls
• Consider caching responses when appropriate

Validation Errors

Problem: Getting 422 Validation Error responses

Solution:

• Check the request body format matches the API specification
• Verify all required fields are included
• Ensure data types match the expected format

Not Found Errors

Problem: Getting 404 Not Found errors

Solution:

• Verify the endpoint URL is correct
• Check that the resource ID exists
• Ensure you have permission to access the resource

Getting Help

If you're still experiencing issues:

1. Check the API documentation for detailed endpoint information
2. Review the error response for specific details
3. Contact support at [email protected]

Error Response Format

All error responses follow this format:

{
  "error": {
    "message": "Error description",
    "code": "ERROR_CODE",
    "details": {
      // Additional error details
    }
  }
}

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